Crisis & Helplines

If you or someone you know is in immediate danger, contact the police by calling 999. 

Domestic & Sexual Abuse Helpline (NI)
Supports with: Free, 24/7 support for anyone affected by domestic or sexual abuse.
Website: https://dsahelpline.org/
Email: 24hrsupport@dvhelpline.org
Phone: 0808 802 1414
Text: 07797 805 839

Strut Safe
Supports with: Strut Safe operates a UK-wide phone line for those out alone at night. The phone line is open Fridays and Saturdays from 7pm to 3am and Sundays from 7pm to 1am.
Website: https://strutsafe.org/
Email: hello@strutsafe.org
Phone: 0333 335 0026

Lifeline
Supports with: 24/7 emotional support if you’re in distress or despair.
Phone: 0808 808 8000

Samaritans
Supports with: Confidential listening and emotional support, 24/7.
Phone: 116 123

Childline
Supports with: Helpline for young people under 19.
Phone: 0800 1111

Papyrus
Supports with: Dedicated to preventing young suicide (under 35).
Phone: 0800 684141
Text: 078 6003 9967
Email: pat@papyrus-uk.org
Chat: www.papyrus-uk.org
Hours: 9AM - Midnight every day.

First Housing Aid & Support Services – Derry City & Strabane District Council area
Supports with: Crisis/Rough sleeping
Website: https://www.first-housing.com/
Phone: 07540100208 or 07540100207

Housing Executive – Derry City & Strabane District Council area
Supports with: Emergency accommodation
Website: https://www.housingrights.org.uk/housing-advice/homelessness/emergency-help
Phone: 0344 8920 900
Out-of-hours service: 0344 8920 908

The Rowan Sexual Assault Referral Centre – Northern Ireland
Supports with: A range of support and services for children, young people, women and men who have experienced sexual violence and abuse, recently and in the past. Also offering a medical examination, emergency contraception, sexual health screening and referrals onto counselling services, and support in contacting the Police, if you so choose.
Website: https://therowan.hscni.net/
Phone: 0800 389 4424
Contact notes: During office hours 9am – 5pm, Monday to Friday, your call will be taken by a member of the Team who will assist you. Outside of these hours, when you phone the same number, your call will be taken by an operator who will take your details in confidence and you will receive a call back from a trained member of the Rowan Team. If you do not want to make that first call yourself you can ask a friend, family member or any professional or support worker to help make the contact.

Rape Crisis NI – Northern Ireland
Supports with: A support service for anyone who is 18 and over and has experienced serious sexual assault and rape in adulthood.
Website: https://rapecrisisni.org.uk/
Phone: 0800 0246 991
Email: emailsupport@rapecrisisni.org.uk
Contact notes: Information & Support Line - Monday to Thursday, 6pm – 8pm

Domestic Abuse & Women’s Support Services

Foyle Women’s Aid – Foyle, Limavady, and Strabane areas
Supports with: Accommodation, courts and legal issues, housing, budgeting, wellbeing, Domestic Abuse, social services etc.
Website: https://foylewomensaid.org/
Email: info@foylewomensaid.org
Phone: 028 7141 6800 and select option 1
Address: Foyle Family Justice Centre, 7-9 Bishop Street, Derry/Londonderry, BT48 6PL
Drop-in: Yes - during business hours
Referral: Self referral or contact FWIN to be referred

Dove House – Women’s Advocacy Project – Triax area (Creggan, Brandywell, Bogside, Bishop Street, Fountain)
Supports with: 1-to-1 guidance, peer support, advocacy, safety planning, wellbeing workshops.
Website: https://dovehousecommunitytrust.org/projects/wap
Email: advocacy@dovehousecommunitytrust.org
Phone: 02871 269327
Text: 07874306663
Address: 32 Meenan Square, Derry BT48 9EX
Drop-in: By appointment only
Referral: Self referral or contact FWIN to be referred

Waterside Women's Centre – Waterside, Derry/Londonderry
Supports with: Training & education, childcare support, personal development & wellbeing
Website: https://www.facebook.com/WatersideWomensCentre
Email:  info@watersidewomen.net
Phone: 028 7134 1579
Address: 170 Spencer Road, Londonderry, BT47 6AH
Drop-in: Yes - during business hours
Referral: Self referral 

Women’s Centre Derry – Cityside, Derry/Londonderry
Supports with: Training & education, childcare support, personal development & wellbeing
Website: https://www.thewomenscentre.co.uk/
Email: michelleowen@womencentre.co.uk or catherinebarr@womencentre.co.uk
Phone: 028 71 267672
Address: 5 Guildhall Street, Derry, BT48 6BB
Drop-in: Yes - during business hours
Referral: Self referral 

Strathfoyle Women’s Group – Strathfoyle, Derry/Londonderry
Supports with: Training & education, childcare support, personal development & wellbeing
Website: https://www.facebook.com/strathfoyle.womens.group/
Email: strathfoylewomenscentre@hotmail.co.uk
Phone: 02871 860733
Drop-in: Booking required to attend classes
Referral: Self referral

Housing & Homelessness

First Housing Aid & Support Services – Derry City & Strabane District Council area
Supports with: Temporary and supported accommodation, specialist projects for young people, families, and those with mental health issues or alcohol dependency, outreach to rough sleepers.
Website: https://www.first-housing.com/
Drop-in: Yes - during business hours
Referral: Self referral
Contacts:

• Families (Western Trust): Anne Blee – 07725688194, floatingsupportreferrals@first-housing.com

• 55+ years: Anne Blee – 07725688194, anneblee@first-housing.com

• Young people: Sandra Duffy – 07800506328, sandraduffy@first-housing.com

• Enniskillen families: 02866342585, mariathompson@first-housing.com

• Head of Floating Support: Lorraine Lambert – 07793654668, lorrainelambert@first-housing.com

• Crisis/Rough sleeping (Derry/Londonderry): 07540100208 or 07540100207
  

Foyle Haven Day Centre – Derry and surrounding areas
Supports with: Homelessness, addiction, poor mental health, social isolation.
Website: https://ie.depaulcharity.org/projects/foyle-haven-day-centre/
Email: foylehaven.lmt@depaulcharity.net
Phone: 02871 365259
Drop-in: Yes - during business hours
Referral: Self referral
Address: 23A John Street, Derry/Londonderry, BT48 6JY

Health, Counselling & Wellbeing

Zest – Healing the Hurt – Western Health & Social Care Trust area
Supports with: Counselling, support, education, training, and therapeutic services for people affected by self-harm and suicide.
Website: zestni.org
Email: zest@zestni.co.uk
Phone: 02871 266 999
Drop-in: By Appointment only
Referral: Self referral
Address: 15a Queen Street, L’derry, BT48 7EQ

Derry Well Women – Derry/Londonderry
Supports with: Counselling, group programs, cancer services, trauma programmes, mother & baby support.
Website: https://www.derrywellwoman.org/
Email: info@derrywellwoman.org
Phone: 028 7136 0777
Drop-in: Yes - during business hours
Referral: Self referral
Address: 17 Queen Street, Derry BT48 7EQ

Advocate Women’s Centre – Derry City & Strabane District
Supports with: Pregnancy testing, ultrasounds, STI referrals, abortion/parenting/adoption info.
Website: https://advocatewomenscentre.com/
Email: info@advocatewomenscentre.com
Phone: 0800 1026 777
Drop-in: By Appointment only
Referral: Self referral
Address: 1st Floor, Embassy Court, 3 Strand Road, Derry/Londonderry BT48 7BH

The Koram Centre – Strabane
Supports with: Counselling, psychotherapy and psychosocial support.
Website: https://koramcentre.com/
Email: info@koramcentre.com
Phone: 028 71886181
Drop-in: Yes - during business hours
Referral: Self referral
Address: 12 Railway Street, Strabane, Co Tyrone, BT82 8EF

Action Mental Health New Horizons - Foyle – Derry City & Strabane District
Supports with: Getting into work or staying in work, Mental Health Awareness, Education & Training, Schools Programs & Young People, Personal Development & Support, Eating Disorders, Learning Disability,  Mental Health in the Workplace, Advice, Counselling
Website: https://www.amh.org.uk/
Email: FoyleNH@amh.org.uk
Phone: 028 7137 3502
Drop-in: Yes - during business hours
Referral: Self referral
Address: 13B Pump Street, L’Derry, BT48 6JG

Advice & Legal Support

Advice North West – Derry City & Strabane District Council area
Supports with: Benefits, housing, law, immigration, family, debt, consumer issues, tribunal representation.
Website: https://advicenorthwest.com/
Email: advice@advicenorthwest.com
Phone: 0300 30 33 650 (Debt advice: 02871370337)
Drop-in: Yes - during business hours
Referral: Self referral
Addresses:

• Main: Floor Five, Embassy Court, 3 Strand Road, Derry, BT48 7BH

• Strabane: 17 Dock Street, Strabane, BT82 8EE

• Waterside: 14-22 Spencer Rd, Derry BT47 6QA

Victim Support NI – Northern Ireland
Supports with: Emotional/practical help after crime, court support, compensation claims, referrals, advocacy, restorative justice.
Website: https://www.victimsupportni.com/
Email: Foyle@victimsupportni.org.uk
Phone: 02871 370086
Drop-in: By Appointment only
Referral: Self referral

Equality NI – Northern Ireland
Supports with: Workplace sex discrimination, pregnancy/maternity discrimination, sexual harassment, victimisation.
Website: https://www.equalityni.org/Individuals/I-have-a-work-related-problem/Gender-Sex
Complaint Form: https://www.equalityni.org/help
Email: information@equalityni.org
Phone: 028 90 500 600 (Call the Commission’s enquiry line and speak in confidence to a Discrimination Advice Officer)
Drop-in: By Appointment only
Referral: Self referral
Address: Equality House, 7-9 Shaftesbury Square, Belfast, BT2 7DP

Family & Parenting Support

Strabane Family Centre – Strabane
Supports with: Family support.
Website: https://www.barnardos.org.uk/get-support/services/strabane-family-centre
Email: shauna.devine@barnardos.org.uk
Phone: 028 7138 2658
Drop-in: By Appointment only
Referral: Self referral
Address: 2a Melmount Road, Strabane, County Tyrone, BT82 9BT

Strabane Sure Start – Strabane
Supports with: Antenatal and postnatal services, breastfeeding support, family outreach, sleep workshops, speech and language support (ages 0–4).
Website: https://www.barnardos.org.uk/get-support/services/strabane-surestart
Email: strabanesurestartadmin@barnardos.org.uk
Phone: 02871 382658
Drop-in: By Appointment only
Referral: Self referral
Address: 2a Melmount Road, Strabane, BT82 9BT

Strabane Family Support Hub – Strabane
Supports with: Early intervention family support for vulnerable families and children (0–18).
Website: https://www.barnardos.org.uk/get-support/services/strabane-family-support-hub
Email: shauna.devine@barnardos.org.uk
Phone: 028 7138 2658
Drop-in: By Appointment only
Referral: Self referral
Address: Strabane Family Centre & Strabane Family Support Hub, 2a Melmount Road, Strabane, BT82 9BT

North West BAPS (Breastfeeding And Perinatal Support) – Derry City and Strabane District
Supports with: NWBAPS provide a signposting service to all the local, online and telephone support that is available to help mothers who want to breastfeed.
Website: https://nwbaps.com/
Email: nwbaps@gmail.com
Facebook: https://www.facebook.com/profile.php?id=100088102847941 
Drop-in: Check out their social media for upcoming events
Referral: Self referral

Employment & Skills

Timely Careers – Northern Ireland
Supports with: Career changes, returning to work, CV support, job search, coaching for women.
Website: https://timelycareers.com/
Email: info@timelycareers.com
Note: Free membership via their website.